Technical Project Manager | Solution Architect
2507972292 | antoniprem@gmail.com | Linkedin
Results-driven professional specializing in scalable solutions, stakeholder collaboration, and end-to-end project execution. Adept at translating business needs into technical strategies, configuring solutions, and driving process improvements in SaaS and technology-driven environments.
- Worked closely with clients to understand their technical requirements and customized website solutions, paralleling the need for onboarding teams to configure and deploy SaaS platforms that align with customer needs and workflows.
- Managed the entire lifecycle of client website development, from initial planning to post-launch support, ensuring that the final product met client expectations and business goals.
- Oversaw team performance and set clear objectives to ensure the successful delivery of client websites, balancing individual contributor responsibilities with leadership duties to drive team alignment and achieve project milestones.
- Worked in the pre-sales team alongside account executives to qualify leads and develop tailored proposals/demos and pricing structures that aligned with client budgets, particularly for K-12 school districts and municipalities.
- Created comprehensive internal and external documentation to streamline onboarding processes and enhance customer understanding, ensuring seamless adoption of SaaS solutions.
- Acted in a hybrid role as a business analyst and CX analyst to improve CSAT scores by analyzing customer feedback, implementing process enhancements, and delivering personalized support post onboarding.
- Led UX enhancement projects to improve the user experience on the Kindle Publishing platform, directly aligning with the goal of helping customers achieve their goals through technology.
- Spearheaded process improvement projects, identifying inefficiencies and implementing solutions that optimized performance across CS teams.
Masters in Business Administration, Vancouver Island University (2021-2022)
Certified Scrum Product Owner (CSPO): Learned the ability to prioritize product features, align technical solutions with business goals, and drive value through Agile collaboration.
Google UX Design Certificate: Learned to articulate user needs, design rationale, and product vision in a clear, relatable way, bridging the gap between technical teams and non-technical stakeholders.
AWS Cloud Practitioner Certificate: Learned to address client questions during the RFP and post-sale phases, providing clear insights on key cloud concepts such as scalability, security, and advising on the optimal configurations to meet their specific business needs and enhance application performance.
HTML, CSS, JavaScript, Python: Proficient in the basics of HTML, CSS, JavaScript, and Python, enabling effective troubleshooting, making configuration changes, and collaborating on technical tasks within development teams.
FastAPI: Experienced with FastAPI, capable of creating and working with APIs to fetch data during vendor migrations and integrations, and assist with seamless data exchange across different applications.